Crossroads Traffic Survival School is committed to providing students with clear enrollment policies, reasonable scheduling flexibility, and a professional learning environment.
Please review the following terms before reserving a Traffic Survival School class.
1. Registration & Eligibility
Crossroads offers Traffic Survival School for eligible students assigned by the Arizona Motor Vehicle Division (MVD), a court, or another authorized entity. Voluntary attendance is handled in accordance with applicable program requirements.
Traffic Survival School and Defensive Driving School are different courses. Students should confirm which course they need before scheduling.
Students may reserve a seat using Acuity Scheduling, our online booking system. An Acuity reservation does not independently verify an MVD or court assignment and does not guarantee eligibility to attend.
Before participation, Crossroads will verify the student’s eligibility using acceptable assignment documentation or verification procedures. Students who do not meet applicable enrollment requirements will not be admitted as assigned TSS students.
Students attending a virtual Zoom class must have the applicable MVD authorization or waiver before attending.
2. Class Fee & Payment Options
The regular Traffic Survival School Class Fee is $170.
Crossroads offers a $10 cash discount, reducing the total tuition to $160 when the student pays the applicable balance in cash.
Payment options include:
– Pay in full by credit or debit card: $170 total. – Pay in full by cash: $160 total. – Pay $20 online deposit, then pay the balance in cash: $140 remaining, for a total of $160. – Pay $20 online deposit, then pay the balance by credit or debit card: $150 remaining, for a total of $170.
The $20 reservation deposit is applied toward class fee and is not an additional charge.
The cash discount is a reduction from the regular class fee price, not a surcharge for using a card.
All remaining balances must be paid before instruction begins.
3. Reservation Deposit
A $20 reservation deposit is required to secure a class date unless the student pays the full class fee at registration.
The deposit reserves a seat and is credited toward the total class fee.
The deposit is generally non-refundable when a student voluntarily cancels a class they are still required to complete, fails to attend without appropriate communication, or forfeits the reservation under this policy.
Exceptions apply when a student is confirmed not to need Traffic Survival School, when Crossroads cancels a class, or when a refund is otherwise required by law.
4. Student Cancellations & Refunds
Students Who Still Require Traffic Survival School
A student who voluntarily cancels before instruction begins may be eligible for a partial refund.
– The $20 reservation deposit is generally retained. – If the student paid in full, the remaining eligible balance may be refunded after applicable, properly disclosed deductions. – Once instruction begins, the class fee is generally non-refundable, except as required by law.
Students Who Do Not Require Traffic Survival School
Students sometimes register for Traffic Survival School when they actually need Defensive Driving School or do not have a qualifying TSS requirement.
If Crossroads confirms before instruction begins, including at class check-in, that the student does not require TSS:
– Deposit-only registration: The $20 deposit will be refunded in full if no virtual workbook has shipped. – Paid-in-full registration: The tuition payment will be refunded, subject only to applicable, legally permitted and previously disclosed deductions. – Virtual registration with a shipped workbook: Crossroads will generally retain $20 for shipping and handling expenses. The remaining eligible balance will be refunded, subject to applicable law and the processing-cost provision below.
The $20 retained for a shipped workbook includes the original reservation deposit; it is not a separate additional $20 charge.
5. Original Payment-Processing Costs
Crossroads uses Stripe to process electronic payments.
When Crossroads issues an eligible student-requested refund, the actual original payment-processing fees not returned by the processor may be deducted only to the extent permitted by applicable law and payment-network requirements, and only when the deduction was disclosed before payment.
For a deposit-only student confirmed not to need TSS, Crossroads will refund the entire $20 deposit if the virtual workbook has not shipped.
No processing-cost deduction will be applied when a full refund is legally required because Crossroads canceled an unprovided course.
6. Rescheduling
Students are allowed two complimentary reschedules per registration.
A $10 fee applies to each additional approved reschedule after the first two.
– Students may reschedule using available online options or by contacting Crossroads. – Previously paid deposits and tuition remain credited toward an approved new date. – An ordinary approved reschedule does not require a new $20 deposit. – Approved rescheduling after a missed class counts toward the two complimentary reschedules. – Rescheduling does not reset the original 60-day registration period.
Advance communication is encouraged. Students who request a schedule change before class generally receive greater scheduling flexibility than students who miss class without notice.
Additional requests are subject to class availability and approval.
7. Missed Classes & No-Shows
Students are responsible for attending their scheduled class or contacting Crossroads when they are unable to attend.
Crossroads may send courtesy text messages, reminders, or follow-up calls. These communications are not guaranteed and do not replace the student’s responsibility to manage their registration.
Deposit-Only Students
Students who miss class without giving prior notice should contact Crossroads within 48 hours after the missed class to request rescheduling.
Crossroads may approve another class date depending on the circumstances. An approved change counts toward the student’s complimentary rescheduling allowance.
If a deposit-only student does not contact Crossroads within 48 hours:
– The $20 reservation deposit may be forfeited. – The existing seat reservation may be canceled. – A new registration and deposit may be required to schedule another class.
Students Who Paid in Full
Students who paid their tuition in full may generally apply their existing payment toward another available class within the original 60-day registration period.
An approved reschedule following a no-show counts toward the two complimentary reschedules. Repeated no-shows or failures to communicate may result in additional restrictions on scheduling.
Emergencies
Crossroads may consider emergencies and exceptional circumstances individually. Any discretionary exception does not automatically restart the 60-day registration period.
Reasonable accommodations required by law will be provided.
8. Virtual Workbook Shipping & Handling
Standard workbook shipping is included with virtual class fee.
Students are responsible for providing an accurate mailing address during registration.
The following fees and responsibilities apply:
– Incorrect address provided by student: A $20 reshipping and handling fee applies when another shipment is required, including when a workbook is returned to Crossroads. – Incorrect address entered by Crossroads: Crossroads will correct the error and resend the workbook at no additional student charge. – Workbook confirmed lost by the postal carrier: Crossroads will arrange a replacement at no additional student charge. – Workbook lost after delivery: A $20 replacement shipping and handling fee applies. – Expedited or overnight shipping: Additional charges apply and will be disclosed before payment.
If a student cancels after the virtual workbook has shipped, the $20 reservation deposit is generally retained to cover shipping and handling expenses, except where a different refund is required by law.
9. Sixty-Day Registration & Completion Policy
Students have 60 calendar days from their original registration date with Crossroads to complete their course.
This is the school’s registration-validity period and is separate from any MVD or court-imposed deadline.
– The 60-day period begins when the student originally registers with Crossroads. – Changing class dates does not restart the 60 days. – Students must select class dates that allow completion within both their Crossroads registration period and any applicable MVD or court deadline. – Additional time is not ordinarily granted for personal scheduling conflicts, missed classes, or repeated rescheduling.
Expiration of Registration
If a student fails to complete their course within 60 calendar days of the original registration date:
– The existing registration expires. – Previously paid tuition and deposits are generally forfeited, subject to applicable legal requirements. – The student must register again and pay the applicable tuition to attend another class.
Delays Caused by Crossroads
Students will not be penalized if a Crossroads-initiated scheduling change prevents them from completing the course during the original registration period.
Crossroads will provide any required refunds or legally permitted alternative arrangements without an additional rescheduling or expiration charge.
Crossroads cannot extend deadlines established by the MVD or a court.
10. Student Conduct & Removal
Students must maintain appropriate conduct and follow reasonable instructor directions throughout the course.
Disruptive, threatening, harassing, or unsafe behavior, repeated interference with instruction, or refusal to comply with reasonable classroom requirements may result in removal.
Warnings may be provided when appropriate. Serious misconduct may result in immediate removal.
Removal After Instruction Begins
A student removed after instruction has begun for misconduct:
– Will not receive a completion certificate unless all applicable completion requirements are satisfied. – Will not receive a tuition refund, except where required by law. – Must register and pay the applicable class tuition again to attend another course.
Crossroads will administer its conduct policy consistently with applicable nondiscrimination and disability-accommodation requirements.
11. Classes Canceled by Crossroads
If Crossroads cancels a scheduled class, the school will comply with applicable Arizona notice and refund requirements, including Arizona Administrative Code R17-5-312.
Crossroads will provide the required advance cancellation notice, including the 72-hour notice specified by the regulation, and will refund payments received for an unprovided course within four business days.
If unexpected circumstances prevent advance notice, Crossroads will notify affected students as promptly as possible and comply with applicable requirements.
Students may separately arrange to register for another available class.
Students will not be assessed additional rescheduling fees or penalized under the 60-day expiration policy because Crossroads canceled or rescheduled their class.
12. Accessibility & Reasonable Accommodations
Crossroads complies with applicable disability-access and nondiscrimination requirements.
Students may contact Crossroads to request reasonable accommodations or assistance with access to services.
Exceptions or modifications will be provided when required by applicable law.
13. Student Agreement
Students are responsible for reviewing class requirements, tuition, payment options, refund terms, scheduling rules, and applicable completion deadlines before reserving a class.
By affirmatively acknowledging and accepting these policies during registration, students agree to the applicable terms to the extent permitted by law.
A discretionary exception granted in one situation does not automatically modify the policy for other students.
If any provision is found unenforceable, the remaining provisions will continue to apply to the extent legally permissible.
Nothing in this policy limits rights that cannot legally be waived.
Privacy Policy
Crossroads Traffic Survival School LLC
Effective Date: October 22, 2026
Crossroads Traffic Survival School (“Crossroads,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, registering for a class, or communicating with us.
This Privacy Policy explains what information we collect, how we use and share it, and the measures we take to protect it.
1. Information We Collect
When you register for Traffic Survival School or use our services, we may collect:
– First and last name – Date of birth – Driver’s license number and related identification information – Phone number and email address – Mailing or residential address – Class registration, scheduling, and attendance information – Motor Vehicle Division (MVD) or court-assignment information – Course completion records – Payment and transaction information – Information regarding additional services requested – Messages and information submitted through contact forms or email
Our website may also collect limited technical information, such as browser type, device information, approximate location, pages visited, and general website activity.
We collect information as necessary to provide our services, maintain business records, and meet applicable regulatory requirements.
2. How We Use Your Information
Crossroads uses personal information for purposes including:
– Processing class registrations and scheduling – Verifying Traffic Survival School eligibility and MVD assignments – Communicating class confirmations, reminders, and scheduling changes – Processing payments and refunds – Managing student attendance and course completion – Submitting required information to the National Safety Council and applicable government agencies – Shipping virtual class materials – Responding to student inquiries – Facilitating optional referrals requested by students – Maintaining legally required records – Improving our website and services – Complying with applicable laws and regulations
We use student information for legitimate educational, administrative, and business purposes.
3. Online Registration & Administrative Services
Crossroads uses third-party services to operate our registration and administrative systems.
These include:
Acuity Scheduling: Used to collect student registration information, schedule classes, and manage appointments.
Zapier: Used to automate administrative processes and transfer necessary information between business systems.
Asana: Used to organize student registration tasks and assist authorized personnel with enrollment and administrative responsibilities.
National Safety Council (NSC): Used for official Traffic Survival School enrollment, attendance, completion, and applicable reporting requirements.
Information transferred between these systems may include students’ names, dates of birth, driver’s license numbers, and other information necessary to complete the applicable administrative process.
Access to this information is limited to authorized Crossroads personnel and service providers who require it for their responsibilities.
4. Payment Information
Crossroads uses Stripe and applicable third-party payment services to process online transactions.
Credit and debit card information is processed through the payment provider rather than being directly stored as complete card information on our website.
Crossroads may retain transaction information, including payment amounts, transaction dates, payment status, and refund records, for administrative and accounting purposes.
Third-party payment processors maintain their own privacy and security practices.
5. Student Communications
Crossroads may contact students by phone, text message, or email regarding their registration and class requirements.
Communications may include:
– Class confirmations and reminders – Schedule changes or cancellations – Registration and attendance information – Responses to student inquiries – Information about additional MVD-related requirements or requested services
Crossroads primarily uses these communications for class administration and student assistance rather than general promotional campaigns.
Students may contact Crossroads regarding their communication preferences. Certain communications may remain necessary to administer an active registration or comply with applicable requirements.
6. Optional MVD Service Referrals
Crossroads may assist students who indicate that they need additional services related to their MVD requirements.
During registration, students may voluntarily select additional services for which they would like assistance.
By selecting “Yes” to a service question that includes authorization to share their information, students request a referral and authorize Crossroads to provide their name, phone number, and selected service to the applicable third-party provider.
Our referral partners include:
LifeSafer — Ignition Interlock Services
When a student requests ignition interlock assistance, Crossroads may provide the student’s name, phone number, and requested service to LifeSafer so the company may contact the student.
Cornerstone — DUI Screening & Counseling
When a student requests DUI screening or counseling assistance, Crossroads may provide the student’s name, phone number, and requested service to Cornerstone so the company may contact the student.
SR-22 Insurance Information
Crossroads may email students information or links to insurance providers offering SR-22 services. Students may independently contact those providers.
Crossroads does not automatically transfer students’ personal contact information to SR-22 insurance providers through this process.
All additional service referrals are optional. Students are not required to request additional services to register for Traffic Survival School.
Crossroads does not share student information with LifeSafer or Cornerstone for referral purposes when the student has not requested the applicable referral.
Referral partners are independent businesses responsible for their own privacy practices and communications. Any additional consent required for marketing calls or text messages must be obtained in accordance with applicable law.
7. Virtual Classes & Zoom
Crossroads provides authorized live virtual Traffic Survival School instruction through Zoom.
Crossroads does not record its live virtual classes.
During a live class, students’ names, voices, and video images may be visible or audible to the instructor and other participants.
Zoom may process certain technical and participation information necessary to provide its services.
Crossroads maintains student attendance and completion records as required by applicable Arizona Traffic Survival School regulations.
8. Website Contact Forms & Email
Visitors may contact Crossroads through our website’s contact form.
Information submitted may include the visitor’s name, email address, telephone number, and message.
Contact-form submissions are delivered to our business email and used to respond to questions, provide assistance, and maintain relevant business correspondence.
Email communications may be retained after the inquiry has been resolved.
Visitors should avoid including unnecessary sensitive personal information in general website messages.
9. Google Analytics & Website Cookies
Crossroads uses Google Analytics through Google Site Kit to better understand website traffic and improve our website’s functionality and services.
Google Analytics may collect or process information including:
– Website visits and page activity – Browser and device information – Approximate geographic location – Website traffic sources – Cookies and other online identifiers
Our website may also use cookies and similar technologies for functionality, performance, embedded content, and related services.
Crossroads uses Google Consent Mode and WordPress Consent API technology to support applicable consent-related functions. These technologies do not independently provide visitors with a cookie preference banner.
Visitors may manage or restrict cookies through their browser settings. Disabling certain cookies may affect website functionality.
For more information about Google’s privacy practices, visit:
Crossroads may share information when reasonably necessary to provide services or comply with applicable requirements.
This may include sharing information with:
– The National Safety Council, MVD, courts, and other authorized government entities – Scheduling and administrative service providers – Payment-processing services – Virtual classroom technology providers – Mailing and shipping providers – Optional referral partners selected by students – Legal or regulatory authorities when required or permitted by law
We limit sharing to the information reasonably necessary for the applicable purpose.
Crossroads may also disclose information when required by law or when reasonably necessary to investigate fraud, address security concerns, or protect the rights and safety of individuals.
11. Data Security
Crossroads takes reasonable administrative, technical, and physical measures intended to protect student information from unauthorized access, misuse, loss, or disclosure.
These measures include:
– Password-protected computer systems – Restricted access to student information – Authentication measures for applicable online accounts – Electronic storage of required student records – Use of third-party providers with their own security practices
Access to student information is limited to authorized personnel who require it to perform their responsibilities.
Although Crossroads takes reasonable precautions, no method of electronic storage or internet transmission can be guaranteed completely secure.
In the event of a reportable data breach, Crossroads will comply with applicable legal investigation and notification requirements.
12. Student Records & Data Retention
Crossroads maintains student records in accordance with applicable Arizona Department of Transportation and National Safety Council requirements.
Required records may include:
– Student completion certificates – Signed attendance rosters – Proof-of-assignment documentation – Other required enrollment and attendance records
These records are generally retained for at least three years from course completion, in accordance with applicable recordkeeping requirements.
Other information, including registration details, administrative records, payment information, and email correspondence, may be retained as reasonably necessary for business operations, accounting, legal compliance, and dispute resolution.
Personal information may be deleted or securely disposed of when no longer required, subject to applicable legal and regulatory obligations.
13. Your Privacy Choices
Individuals may contact Crossroads to:
– Request corrections to their contact information – Ask questions about information maintained by the school – Request information regarding how their personal data is used – Request deletion of information when permitted by applicable law – Decline optional service referrals
Certain information may need to be retained to satisfy legal, regulatory, contractual, or business recordkeeping obligations.
Crossroads will consider privacy-related requests in accordance with applicable law.
14. Third-Party Websites & Services
Our website and communications may include links to third-party websites, including government agencies, ignition interlock providers, DUI screening and counseling providers, and insurance companies.
These organizations operate independently and may have privacy policies different from ours.
Crossroads is not responsible for the privacy practices or content of third-party websites that we do not operate.
We encourage users to review applicable third-party privacy policies before providing personal information.
15. Changes to This Privacy Policy
Crossroads may update this Privacy Policy periodically to reflect changes in our services, technology, business operations, or applicable legal requirements.
Updates will be posted on our website with a revised effective date.